Therapy author and psychology professor Jay Efran, PhD, explains that tears can be an ally to the therapist. But our instincts of what we should do when confronted with strong emotions are often wrong, which can make us and our clients uncomfortable.

In this short video, Dr. Efran shares his list of dos and don'ts when a client cries.

Learn what to say and the actions to take so that a client's tears can be a productive asset to your sessions.

Plus, as a special bonus, download Jay Efran's article 'Why We Cry' that recently started a viral discussion on the Web.